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Waste management done properly

There are a lot of people out there offering waste collection and general rubbish removal services. What is important to us at Optimum is that we do things the right way – for our customers, for our team, for the environment and in line with all current legislation. And we do all that with a light touch, building good relationships with our domestic and commercial customers, with a friendly and professional approach to each piece of work.

“Thank you lads for the very efficient service. Arrived on time, cleared all my waste and rubbish outside. Dismantled and disposed of the furniture indoors. All with a cheerful, polite manner. I will definitely use you again and recommend you to my friends.”

ORS is owned by Adam Clover who has spent over 20 years in the waste and recycling industry in both municipal and commercial waste sector. His knowledge and understanding of the sector means he knows how to manage every aspect of both domestic and commercial waste.

It all starts with how we present ourselves – what you see is what you get – clean vans and smart, well turned out crews. We invest in liveried vehicles that are 100% fit for purpose, adding to the fleet as demand grows.

We operate two-man crews for many reasons but predominantly so the customer has a good experience – the rubbish is removed quickly, efficiently and carefully as the two team members work together.

We price each job considerately and are always happy to come out to quote beforehand. Our online quotation system requests photos which is a quick and easy way for us to provide a simple cost but sometimes a job might be more complicated or require a chat about the best way to manage it. For house clearances of a sensitive nature particularly we prefer to talk first to make sure the clearance is undertaken respectfully and efficiently.

“Amazing from start to finish, quoted from pictures, informed of pick up time and day and invoiced through email. Also quick and easy to pay. Will definitely be using again.”

We load up from inside the property, garden or kerbside; whatever suits our customer and dispose of the waste correctly at licensed waste transfer stations.

Doing things properly is usually slightly more expensive as we have to pay to dispose of your rubbish. We don’t do tip runs – myth buster! We take your waste to a licensed waste transfer station where it is sorted and disposed of compliantly. We are charged by weight and volume which is how we price our work – as well as covering the costs of the vehicles and staff of course.

Our vehicles tip, therefore allowing the whole van to be emptied really quickly. It’s really important to us that our teams can unload easily and safely, spending as little time as possible on foot at the waste transfer station.

At the end of each job we support our work with compliant paperwork. The customer gets a a VAT invoice and the all-important waste transfer note that is proof that the junk has been disposed of correctly. Adam’s knowledge means he can manage the disposal of hazardous waste as well as the usual bulky items, garden rubbish and bin bags full of all sorts!

“Well done lads, a very good service so polite and super quick! Will definitely recommend you to friends. Thanks again.”

We’ve recently started to introduce some useful technology to our working day. Our crews will soon be able to issue digital waste transfer notes - this is in line with the government’s Making Waste Digital. We are also all connected so we can plan routes better and can advise customers on expected arrival times which makes everyone happy! As we continue to grow we’ll look at new ways we can improve and add value, especially when it benefits us all.

It’s essential to us that we take this approach. It means we care and take pride in all we do.

“Fantastic service from the guys. Thank you so much. 5 stars!”

Note: all quoted reviews can be found via our Facebook reviews.

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